Frequently Asked Questions

You asked and we answered. Find the answers to our most frequently asked questions here.

Logistics FAQs

Q: Who is West Coast Distribution (WCD)?

West Coast Distribution is a premier provider of Logistics and Supply Chain services, including Warehousing, Distribution, Fulfillment, Finishing, Value Added, eCommerce, Transportation, and Supply Chain Management. We specialize in soft goods, including Apparel, Retail, and Lifestyle brands but we also serve customers from a wide variety of industries. We pride ourselves most on the personalized service we provide to our customers, our accessibility at all levels of the company, and our get-it-done attitude. Our goal is to manage your Logistics operation in the most cost-effective, efficient, and effective manner, so you can focus on your core business. You can read more about us here.
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Q: What services does WCD provide?

WCD is a full service Third Party Logistics and Supply Chain Management provider (3PL). Our services include: Warehousing, Distribution, Product and Order Fulfillment, Finishing, Value Added Services, Pick & Pack + Ship, eCommerce, Transportation, Drayage, Cross-docking, Inventory Management, Supply Chain Optimization, and many other Logistics services. You can learn more about our services here.
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Q: What is a 3PL?

A third-party logistics provider (abbreviated 3PL, or sometimes TPL) is a company that provides services to its customers for part, or all of their supply chain management functions. Third party logistics providers typically specialize in integrated operations, including warehousing and transportation services that can be scaled and customized to customers’ needs, based on market conditions and the demands and delivery service requirements for their products and materials. Often, these services go beyond logistics and include value-added services, related to the production or procurement of goods, i.e., services that integrate parts of the supply chain. (Adapted from Wikipedia).
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Q: What are the benefits of using a 3PL?

Third party logistics companies specialize in what they do, thus, they have the ability to provide high quality services, usually, at a fraction of the cost a manufacturer or brand would spend if they were managing their own logistics. In addition, not only are there a variety of integrated services available, so everything is handled by one provider but also the services are scalable, which accommodates realities, such as seasonal fluctuations and growth. In addition, services can be provided “on demand”, so the manufacturer only pays for what they need when they need it. This usually means significant savings, as the manufacturer doesn’t have to invest in expensive assets, such as long-term warehouse leases and trucks.
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Q: What are your core values?

Our core values are: integrity, flexibility, transparency, speed, accuracy, and a complete commitment to getting things done on time and within budget, even when that seems out of reach. Ultimately, our goal is to continuously contribute to the success of our customers’ businesses. To that end, we establish synergistic partnership-like relationships and we take care of our customers’ logistics operations as if they were our own. You can learn more about our approach here.
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Q: Why should I pick your company for my needs?

West Coast Distribution has been in business since 1993 and we have an unparalleled commitment to putting the customer first and getting things done, even when that seems impossible to some. We work with you as a true partner and strive to not only excel at the services and value we provide to you but we also make a commitment to helping your company grow by eliminating inefficiencies and making continuous improvements. We treat your business as our business. You can learn more about our approach here.
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Q: Who are your customers?

Our customers range from major established brand names to fast-growing start-ups. Because of our flexible operational set-up, we are able to provide great value and work with customers of different sizes and from different industries. Some of the industries we service, include Apparel, Retail, Lifestyle, Accessories, Cosmetics, Kitchen Tools, Office Supplies, Furniture, Electronics, Recreational and Sporting Goods, and others.
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Q: How can I get started?

You can give us a call at 323-588-6508 or fill out our contact form. Generally, we first ask you for some basic company information and answer any questions you may have. Then, you are invited to tour our facility and meet with our team. Once the details have been worked out, we develop an efficient transition plan and get started.
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Q: How will you manage my transition to your warehouse and services?

We manage transitions quickly and effectively and we work with your team every step of the way to ensure the operation is set up in the most effective and efficient manner. Depending on your needs, the transition period may vary. In a simple case scenario, an entire transition is completed over a weekend. In cases, involving complex IT integration and the like, transition takes a couple of months.
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Q: What Finishing and Value-added services do you provide?

We have the capabilities to provide virtually any type of Finishing and/or Value-added service. This includes 100% inspections, packing, re-packing, and any complete or partial re-work of any item. For a partial list of our Finishing services, visit our Finishing page. You can also find more FAQs on Finishing below.
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Q: Do you have eCommerce capabilities?

Yes. In addition to having eCommerce fulfillment capabilities, we also offer a complete eCommerce solution, which is made possible through our partnership with a top digital marketing agency. We call our eCommerce solution eCommerce On Demand because it allows customers to choose and pay only for the services they need instead of getting locked into a long-term contract and a more rigid structure, while still providing a complete solution. You can find more information on our eCommerce services here.
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Q: Do you have an in-house IT department for EDI, WMS, eCommerce, etc.?

Yes. Our in-house IT team handles systems set-up, integration, maintenance, e-Commerce, and any other IT needs customers may have. You can read more about our technology here.
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Q: How do you integrate our IT system(s) with yours?

Our team and IT manager will be more than happy to go over the entire process after discussing your needs and providing you with a facility tour.
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Q: How long does the IT integration process take?

The duration of an IT integration process varies due to several factors, such as the complexities of a system, whether we are setting up systems from scratch, integrating existing system, as well as various other considerations. We find that, typically, integration takes about 30 days. Following a discussion and a complete analysis of your needs, we will be able to provide you with an estimate for the duration of your integration.
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Q: How do you determine a rate quote?

We usually start by providing you with an Initial Customer Profile that we ask you to complete, so we can fully understand your needs and requirements. After you’ve completed the profile and toured our facility, we submit a proposal or rate quote for your approval. Following the approval, we provide you with the agreement.
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Q: What is the term of a typical agreement?

It varies, depending on your needs.
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Q: Who will be responsible for my account?

Initially, all of our accounts are managed by either the Director of Distribution or the Building Manager. Once the details of your account are mastered, an experienced Account Manager is trained and placed to oversee your operation. All parties are available to you anytime via cell phone (business hours) or e-mail.
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Q: Can we have one/a few of our employees placed at your facility?

Yes. We can discuss this option with you in a strategy meeting. The final approval is provided by our Vice President of Operations.
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Q: What are your hours of operation?

Our administrative hours are generally 8:00 a.m. to 5:00 p.m Pacific Time. Our operational hours vary, depending on customers’ needs.
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Q: When can we tour the facility?

You can schedule a tour at a convenient for you time by contacting us via our online form or by calling 323-588-6508 . You will have the opportunity to see the operation, meet the team, and have any questions answered.
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Q: I have a start-up company. Will you work with me?

Yes. We’ve been a part of several start-ups journeys’ into established companies.
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Q: What if you don’t provide the services I am looking for?

If you are in need of services we do not provide, such as refrigerated warehousing or hazardous materials (hazmat) warehousing, we recommend you to companies that do.
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Q: What if something goes wrong?

As in life, things can sometimes inevitably go wrong. We believe it’s all about how you handle the situation and what you do to prevent it from happening in the future. Depending on the issue, we get the appropriate personnel involved immediately until all concerns are fully resolved. As a company that focuses on operational and logistics excellence, we take pride in resolving issues with speed and accuracy, while keeping the long-term in mind. In addition, we continually strive to anticipate what could go wrong, so we can prevent most issues before they even arise.
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Finishing & Value Added FAQs

Q: What Finishing and Value Added services do you provide?

We offer one of the largest selections of Finishing and Value Added services in the industry, including Ticketing, Inspection, Quality Control, Labeling, Salvaging, Repairs, and many others. For a partial list, see our Finishing page. If you don’t see the service you need, contact us and most likely we will be able to provide it to you. (If not, we’ll refer you to someone who does).
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Q: What is the capacity of your Finishing area?

We have several areas in our warehouses dedicated exclusively to Finishing and over 100 well-trained employees per shift that can handle your request with speed and accuracy. In addition, we can scale up quickly on demand, when needed, by bringing in personnel from other parts of the distribution center who are already well trained on all tasks.
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Q: How many shifts do you run?

We typically run one shift. However, we run 2 or 3 shifts when our customers’ needs require so.
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Q: Do you have quick turnarounds of 24-48 hours?

Yes. We can provide you with superior service in 24-48 hours, when needed.
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Q: Do you charge overtime for a 24 hour service / turn-around?

If we receive your products early in the day, we make every effort to accommodate you during our regular shift. Otherwise, we do charge overtime and all fees are disclosed upfront.
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Q: Can you provide transportation for my Finishing project?

Yes, we can pick up and drop off products at a designated customer location.
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Q: What is your Garment on Hanger (GOH) capacity?

We have capacity for over 600,000 pieces.
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Q: Can you provide transportation for GOH (Garments On Hanger)?

Yes, we have the capabilities to provide GOH transportation.
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Q: What type of Pick and Pack services do you provide?

We can provide virtually any Pick and Pack service our customers request. We pick pack, and ship based on your and your retail or online customers’ exact specifications. Some of those services include: Single SKUs; Multiple SKUs; Sorting by size and by SKU; Making pre-packs per ratio; Adding stickers; Adding Price tickets; Printing shipping labels and placing them, according to the Vendor Guides; Custom Palletizing for faster and easier shipping.
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Q: Do you handle Returns?

Yes, we have a lot of expertise in handling Returns. We follow your instructions precisely and handle things with speed and accuracy.
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Q: Do you provide Salvage services for Returns and ship the product back to the customer, if required?

Yes, we do provide Salvage services and ship the product back to the customer by following your instructions precisely.
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Q: Do you have a Heat Transfer Area?

Yes, we do.
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Q: What AQL (Acceptance Quality Limits) do you provide?

We can provide any AQL required by the customer.
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Q: Do you have all the Vendor Guides to follow instructions accordingly?

Yes, we do. We have over 20 years of experience working with vendors and we are very familiar and comfortable with their requirements.
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Q: We are proud our products are Made in the USA and / or Made in Los Angeles. Can you help us keep that promise to our customers?

Yes. By performing all of our services in our Southern California based facilities, we help your company keep the Made in USA and Made in Los Angeles promise.
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Q: Do you provide Hazardous Materials (HazMat) Testing at your facility?

As of now, we do not, but we are working on acquiring that capability.
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Thank you for visiting our FAQs page. If you have a question that has not been answered above, please, do not hesitate to contact us and we will be more than happy to answer it for you.