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Just like in any business, when it comes down to the final decision and a few great choices, we often hear the question “Why should I give my business to you?” People are looking for the best possible partnership. They want real value and a great working relationship. They want to minimize mistakes and misunderstandings. They need to feel trust deep down on a gut level.
While we don’t pretend to be the best possible fit for everyone out there, that’s just not realistic, we know that after all the visits, meetings, and number crunching both parties can feel it in their gut whether or not it’s the best fit. And that goes both ways. So, what does it come down to?
The loss of control can be truly overwhelming. “Should I really outsource my warehousing, distribution, and fulfillment services?” “If I can only hire the right people to run it in-house… Am I outsourcing to the right company?” “Can I really trust them to do this job without running my logistics into the ground and causing irreparable damage to my business?” The all-encompassing thoughts of miscues and mistakes can be paralyzing and all consuming.
But then you get back to your purpose, your grand vision, your core, and you start looking… You start looking at the numbers, then the expertise, the experience, the people…and, finally, when you find trust, it just clicks.
Experienced Fulfillment Center
West Coast Distribution has over 22 years of experience in the fulfillment process. However, what matters more than those years of experience is the expertise and passion of the team, many of whom have been with the company from the beginning. These amazing individuals have the drive to deliver the best logistics service to each and every client. They look for and invest in the best technology that brings real results and real savings.
Many 3PLs say, “We can do the fulfillment.” But in essence, they can’t. And once started down that slippery slope of mistakes, it is almost impossible to recover and that’s a situation you don’t want to find yourself in. That was your biggest fear to begin with.
Expert Fulfillment Services
So, the question is what does ‘WCD’ do differently? Well, for starters, the West Coast team gets to know you and your needs on a level that helps us understand your uniqueness and what really makes your business ‘tick’. Instead of saying, “We are the experts, we’ve done this before, and let us show you how we do it”, our team begins by discovering deep insights about you, so we can propose the best possible solutions based on your strengths and your challenges. We offer you a true partnership, in which we strive to not only deliver beyond what you expect operationally but to help you toward your big vision. WCD doesn’t look at the size of your business. We have experts on both sides of the size scale and are happy to partner with you whether you are just starting out or have been around for years. It’s all about fit. So, when you get that gut feeling of trust, when you feel that ‘click’, we are ready to start on the journey toward your greatest success together.
Heading into 2015, e-commerce and fulfillment continue to play an ever growing part in our lives. People and organizations globally are relying on the supply chain to always deliver. Whether you’re buying something online and getting it delivered to your door or your company is delivering a shipment to a department store, you expect a seamless logistics experience. Timely and cost effective deliveries as well as product and packaging quality are a must.
We, at West Coast Distribution are in the business of timely, cost effective deliveries, as well as packaging that fits right with our customers’ needs. Our passion for a superior logistics service is always driving our decisions and day to day business. In that regard, we are happy to announce that we have implemented Manhattan SCALE – the leading soft goods warehouse management system (WMS) – at all of our facilities. Not only does Manhattan SCALE offer the best in class WMS but many of our clients are already familiar with the system and its benefits.
Manhattan is built on a Microsoft-based platform and provides a truly comprehensive and flexible solution, combining features, such as Warehouse Management, Labor Management, Yard Management, Trading Partner Management, and many others. In addition, the Manhattan Supply Chain Process Platform provides a unified architecture that allows interactions between multiple software solutions. This essentially allows users to take care of tasks shared across multiple supply chain optimization networks.
Obviously, there are many different WMS solutions available today. Some Logistics companies choose to utilize custom made in-house systems. Others, choose out-of-the-box products that may provide only partial solutions and, in addition, may need to be further customized for each client. Typically, this partial solution / need for customization problem requires a lot of time and internal IT resources.
What sets Manhattan Scale apart is the holistic nature of the solution it provides. There is no more need for multiple systems or costly and time-consuming customizations.
So, what does this all mean for our customers? Well, for starters, a comprehensive system that allows you to have all the important information at your fingertips, all in one place, leads to superior efficiency and effectiveness in running our clients’ logistics operations. We can optimize inventory, identify potential issues significantly earlier than we could previously, as well as provide advanced visibility, reporting, and forecasting. This inevitably leads to benefits, such as ‘speed to market’, improved inventory management, and reduced labor costs. To put it simply – customers gain a competitive advantage in the marketplace, all while saving money.
In addition, the visibility that customers get through the real-time information Manhattan SCALE provides, is a feature many feel you can’t put a price on. It’s like having your child in a daycare facility, equipped with cameras throughout. You can log in from anywhere, anytime, and see what’s going on in real-time without having to wonder… However, this is truly no longer just about real-time information and computer-to-computer communication. What this is really about is empowering people to make quick, well-informed decisions by having a holistic view of their entire logistics operation.
An additional benefit to implementing Manhattan SCALE, as mentioned above, is that many of our customers are already familiar with the solution and its benefits. Because of that, they are more willing to embrace the change. With this familiarity as well as the user-friendliness of the system, we can all look forward to a faster implementation, easier set-up, and reduced training time. In the longer term, the comprehensive nature of the system, its reliable functionality, as well as simplified upgrades, will all help our clients gain a competitive advantage by streamlining their logistics and reducing costs.
As we at WCD begin client-side implementation, we look forward to great things to come in 2015 and beyond. Should you have any questions about how we can improve your logistics operation via our services and by using Manhattan SCALE, please, feel free to contact us.
We are so excited to launch our blog, as we’d like to take this opportunity to bring you premium content and answer your most pressing Logistics questions. We look forward to bringing you informative, interesting, and helpful posts that will aim to educate, inform, and ultimately help you make the best logistics choices for your company.
As this is our first post, we’ll start by introducing ourselves.
For over 20 years we have been providing our clients with state-of-the-art 3PL / Logistics, Supply Chain Management, Fulfillment, Warehousing, Distribution, and Finishing / Value Added services. We help clients in the Apparel, Retail, and Lifestyle industries. However, this isn’t an exclusive list, as we’ve been also serving clients in the Cosmetics, Accessories, Office Supplies, Furniture, and many other industries. Since we are one of the premier providers of Logistics services, clients come to us for the quality of service they get and stay with us because of the results they see.
When people see “premier” services, they often think those services come with a hefty price tag. Not with us. You will be surprised at the value-for-the-money you get when you give us a try.
But I digress…. , so let’s go back to how it all began…
It all started back in 1993 when we launched the company in a tiny warehouse in Westminster, CA. We didn’t have much but we had a dream and a small team that was ready to work hard to make that dream a reality.
We initially focused on apparel finishing services, manufacturing private label apparel, and providing distribution solutions. By the early 2000s it became evident our strength lied in Logistics Management and thus, manufacturing was phased out.
As one door closed and a much bigger one opened, we found ourselves at the start of a growth spurt. By partnering with some amazingly fast growing brands, such as 7 For All Mankind, a premium denim company that exploded as it launched while also inspiring the birth of many other premium denim brands, and some well-established companies, such as BCBG, we began to fulfill our vision of providing the best logistics solutions to apparel and retail brands across the nation.
What do we mean by “the best”? We focus on providing solutions that fit brands’ and manufacturers’ current and evolving needs, not their past ones. In this sense, we’ve brought logistics into the 21st century by focusing on the following: 1) nurturing a close relationship that allows us to become an extension of your team; 2) utilizing the best technologies to organize and simplify our operations, and most importantly make everything cost effective and fully transparent to you; 3) providing comprehensive on-demand solutions that save your company money; 4) continually looking for ways to increase your bottom line through solutions, such as best-in-class WMS systems, efficient inventory management, and cost-effective store deliveries.
As one would expect not everything is the way it was 21 years ago when we were just starting out. We’ve moved to Los Angeles and have greatly evolved our best practices as well as stayed on the cutting edge of the best technology solutions for our clients.
So what makes us different from others in the industry? We simply get things done, even when that may seem impossible to some. We treat your logistics operation as our own business. We put people first and technology second and we make sure our state-of-art solutions provide you with unprecedented logistics results.